Privacy Policy
Introduction
Welcome to GateVilleSmokeCity (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and purchase products from us.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you use our website, we may collect the following information:
1. Personal Information
When you place an order or create an account, we collect:
Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party payment providers)
2. Account Information
If you create an account:
Username
Password (encrypted)
Order history
3. Payment Information
We do not store full card details. Payments are processed securely through trusted third-party payment processors.
4. Technical & Usage Information
When you visit our website:
IP address
Browser type
Device type
Pages viewed
Time spent on site
Referring website
5. Age Verification Information
As we may sell age-restricted products, we may collect information necessary to verify that you meet the legal age requirement in your jurisdiction.
How We Use Your Information
We use your data to:
Process and fulfil your orders
Deliver products to your address
Communicate about your orders
Provide customer support
Prevent fraud and misuse
Improve our website and services
Send marketing emails (only if you opt in)
Comply with legal and regulatory requirements
Cookies
We use cookies and similar technologies to:
Enable website functionality
Remember your preferences
Analyse website traffic
Improve user experience
Support marketing and advertising campaigns
You can control cookies through your browser settings.
Sharing Your Information
We may share your information with:
1. Payment Providers
To securely process payments.
2. Delivery & Courier Services
To ship your orders.
3. IT & Hosting Providers
To operate and maintain our website.
4. Legal Authorities
If required by law or to protect our rights and customers.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information only as long as necessary to:
Fulfil orders
Comply with legal obligations
Resolve disputes
Enforce agreements
Data Security
We implement appropriate technical and organisational measures to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute security.
Your Rights (UK GDPR)
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability
To exercise your rights, contact us at: